You can reach the DigiCase Support team in multiple ways:

• ? Email: support@digicasecloud.com
• ? Contact Form: Available at Support → Contact Support
• ? Enterprise SLA customers: 24/7 Priority Hotline (listed in your onboarding guide).

Answer
Yes. Customers who choose annual billing receive 1 month free compared to monthly pricing.

? Example: Instead of paying 12 × $499 = $5,988 (Pro Plan), you’ll pay $5,489/year.

By default, DigiCase Cloud data is hosted in secure Tier-3 data centers, located at:

• ?? EU
• ?? US

✅ Tip: Enterprise customers may request custom hosting or on-premises deployment.

Yes. DigiCase Cloud allows you to change plans at any time.

• Upgrades take effect immediately. You’ll be charged a prorated amount for the rest of your billing cycle.
• Downgrades take effect at the start of your next billing cycle.

? Navigate to Settings → Billing & Subscription → Change Plan to switch.

If you’ve forgotten your DigiCase Cloud password or want to update it:

1. Go to the Login Page → click Forgot Password.
2. Enter your registered work email address.
3. Check your inbox for a password reset link (valid for 24 hours).
4. Click the link → enter your new password → confirm.

✅ Tip: Use at least 8 characters with a number and symbol for stronger security.