Frequently Asked Questions
Quick answers to common questions from our customers.
Frequently Asked Questions
DigiCase FAQ
How do I contact support?
You can reach the DigiCase Support team in multiple ways:
- ? Email: support@digicasecloud.com
- ? Contact Form: Available at Support → Contact Support
- ? Enterprise SLA customers: 24/7 Priority Hotline (listed in your onboarding guide).
Do you offer annual billing discounts?
Answer
Yes. Customers who choose annual billing receive 1 month free compared to monthly pricing.? Example: Instead of paying 12 × $499 = $5,988 (Pro Plan), you’ll pay $5,489/year.
Where is my data hosted?
By default, DigiCase Cloud data is hosted in secure Tier-3 data centers, located at:
- ?? EU
- ?? US
✅ Tip: Enterprise customers may request custom hosting or on-premises deployment.
Can I upgrade or downgrade my plan anytime?
Yes. DigiCase Cloud allows you to change plans at any time.
- Upgrades take effect immediately. You’ll be charged a prorated amount for the rest of your billing cycle.
- Downgrades take effect at the start of your next billing cycle.
? Navigate to Settings → Billing & Subscription → Change Plan to switch.
How do I reset my password?
If you’ve forgotten your DigiCase Cloud password or want to update it:
- Go to the Login Page → click Forgot Password.
- Enter your registered work email address.
- Check your inbox for a password reset link (valid for 24 hours).
- Click the link → enter your new password → confirm.
✅ Tip: Use at least 8 characters with a number and symbol for stronger security.