CXLink – Beyond Surveys Listening to Every Customer Interaction and Responding in Real Time
In today’s hyper-connected world, customer feedback isn’t confined to the occasional survey. It’s generated continuously across
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What is DigiCase Cloud?
streamline your case management
DigiCase Cloud is a next-gen, cloud-native case management system powered by the DigiXP platform. It enables businesses to automate service requests, internal approvals, incident tracking, and customer complaints — all with real-time insights and seamless collaboration. ✅ Built on DigiXP ✅ Works standalone or with CXLink ✅ API-ready, multi-tenant, secure
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Case Management Engine
End-to-end workflows, SLA tracking, role-based access
Integration Capabilities
CXLink, CRM, ERP, Email, API-driven microservices
Automation & Notifications
Escalation rules, automated task assignments, SLA breach alerts
Analytics & Reporting
Dashboard, performance reports, case resolution metrics
Features
Create Awesome Service With Our Tools
DigiCase is more than a case tracker. It’s a complete, cloud-based case management engine designed to handle complex workflows across departments and channels.
Our Services
Our Services
Why Choose DigiCase Cloud
| With DigiCase | Without DigiCase |
|---|---|
| Intelligent Routing | Manual Case Handling |
| Instant Alerts & SLA | Delayed Escalations |
| Multi-Channel Input | Email-Only Intake |
| Secure SaaS Cloud Hosting | On-Premises Burden |
| API-Based Integration | Limited Flexibility |
| CX Recovery | No Alerts |
| SLA Tracking | Spreadsheets |
Industry Use Cases
Building Partnerships, Delivering Success
- Banking: Customer complaint management, compliance investigations
- Telecom: Fault ticketing, customer service recovery
- Government: Citizen service request tracking
- Insurance: Claims handling and escalation
- Retail/FMCG: Feedback resolution and franchise operations
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What Our Client’s Say
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